CUSTOMER SUCCESS

Your experience matters to us. Whether you’d like to share a suggestion, make a recommendation, or raise a concern, we’re here to listen. Please use the form below to let us know how we can serve you better.

FEEDBACK FORM

At Purity, we are committed to delivering accurate, reliable and trusted laboratory services.

Your feedback is important to us in maintaining these standards. Please use this form to share your complaints, suggestions or recommendations. 

Every submission is carefully reviewed, and our team will respond promptly to ensure your concerns are addressed and your ideas are valued.


LODGE A COMPLAINT

At Purity, we value your feedback and are committed to maintaining the highest standards of quality and service. If you have experienced an issue or would like to report a concern, please fill out the form below.

All complaints are treated seriously and confidentially. Our team will review your submission and respond promptly.

We appreciate your input as it helps us improve and serve you better.


FILL OUT THE FEEDBACK FORM

Please provide details for your feedback. This field is required when selecting ‘Other’.

Submit


FILL OUT THE COMPLAINT FORM

Please include as much detail as possible, including:

  • Nature of the complaint
  • Date and time of incident (if applicable)
  • Relevant service, product, or department involved
  • Any supporting documents or evidence (upload option)
Submit